At DZ Good Deal, we prioritize your satisfaction with every purchase made on our eCommerce platform. Please read our return and refund policy carefully to ensure a smooth and transparent experience.
Returns
- Eligibility:
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Returns must be initiated within 7 days of the purchase date.
- Initiating a Return:
- Contact our Customer Service team at [Contact Us] to request a return authorization.
- Clearly state the reason for the return and provide any necessary supporting information.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of your items.
- Inspection and Processing:
- Once we receive your returned items, they will undergo a thorough inspection.
- Refunds will be processed within 14 after the inspection is complete.
Refunds
- Refund Method:
- Refunds will be issued in the original form of payment.
- Partial Refunds:
- In some cases, a partial refund(50%) may be issued if the returned items show signs of use or damage not due to our error.
- Late or Missing Refunds:
- If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at [your customer service email or phone number].
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, whether through a replacement, exchange, or refund.
Contact Information
If you have any questions about our return and refund policy, please contact our Customer Service team at Contact Us.
Thank you for shopping at DZ Good Deal. Your satisfaction is our priority, and we appreciate your understanding of our return and refund policy.